Building business skills in the age of digital

June 6, 2018

I often ask myself how do we make people “successful” in their careers in the digital age?   Note, there is a “lot” in that opening line, what does “success” mean and how does one define “career” in the new digital age? Plenty of questions here…training remains a critical area for every business, whether it is to ensure that their people have a chance of being successful in their careers or used as an acquisition or retention strategy so hungry employees quench their thirst for knowledge constantly.


A new training paradigm has to be set in the digital age. We must respect the fact that the “jobs for life” concept is fairly non-existent (as exemplified by millennials that will have 10-14 jobs in their lifetime according to the future foundation). New skills and competences must be constantly sort so both employees remain relevant to employer and industry & employer remains relevant to customers, partners and industry.


To develop this thinking further I align the concept of performance as “ability x motivation” to training. As trainers constantly strive (with mixed results) to meet their objectives to deliver a robust functional training agenda that will up skill and cross skill employees (thereby adding ability), so too must they consider their part in motivation.


Coaching is a great opportunity to describe how we can deliver on motivation and how future training should be structured. Quite often we are “trained” but those concepts, theories and applications remain in the classroom or online. A training programme needs to be turned into a compelling operationalised learning experience that delivers exceptional learning points, tools and references as well as coaching individuals & teams to develop their motivation so they can apply and disseminate the learning in their organisations.


The digital age has disrupted most industries as web innovations constantly challenge industry norms to provide a more frictionless world with exciting new opportunities & possibilities. To survive and prosper in this environment, we must constantly build upon key skills as well as apply a motivational coaching factor so our people can keep developing those opportunities & possibilities & be rewarded with fulfilling careers.


Gopal Kutwaroo is Managing Director of thevaluespace

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